Questions & Answers
The rental rundown
The stuff people ask before they book. Can't find it here? Call Ben and just ask.
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01Renting basics
Who can rent your equipment?+
Anyone 18 or older with valid government-issued photo ID. To tow a trailer you'll also need a valid driver's licence and a vehicle properly rated for the load.
How long can I rent for?+
We offer daily, weekly and monthly rates. Tell us your dates and we'll find the best option for your job.
Do I need experience to run the machines?+
No licence is required, but you should have basic experience or training on similar equipment. We'll give you a walkthrough at drop-off — and if you'd rather not run it, we can supply an operator.
Is there paperwork?+
Yes — all renters sign our Rental Agreement & Waiver (digitally or on paper) before taking equipment. It's quick and we'll walk you through it.
02Delivery & service area
Do you deliver?+
We deliver and pick up all over Vancouver Island. Delivery rates depend on your town — just ask and we'll quote it.
Where can I use the equipment?+
On Vancouver Island only, unless we approve otherwise in writing. Equipment can't go off-island, across borders or on ferries without our consent.
What towns do you cover?+
From Victoria to Campbell River — Nanaimo, Ladysmith, Duncan, the Cowichan Valley, Parksville, Qualicum, Port Alberni, Courtenay/Comox and everywhere between.
03Towing & safety
What do I need to tow a trailer?+
A 7-pin receiver, enough towing capacity for the load, and a trailer brake controller. We provide a properly rated hitch, trailer ball, safety chains and tie-downs.
How is the load secured?+
Load evenly, keep within the payload limit, and use the tie-down points provided. We'll show you how to load and secure safely before you leave.
What if something breaks down?+
Stop using it right away and call or text Ben at (250) 739-2988. Don't try to repair or force it — we'll sort it out.
04Returns & policies
What condition should equipment come back in?+
Clean, undamaged, with all attachments and matching fuel/battery levels. Excessive mess or damage may incur a cleaning or repair fee.
What's your cancellation policy?+
We ask for at least 24 hours' notice for cancellations or changes. No-shows or same-day cancellations may be subject to a $50 fee.
What happens if I return late?+
Late returns without notice may result in additional daily rental fees. If you're running behind, just let us know and we'll work with you.